How Much Is Your Practice's Front Desk Costing You?
60-second audit for dental and medical practices with 2–10 providers. General dentistry, specialty dental, primary care, specialty medical, OB/GYN, pediatrics, chiropractic, optometry. Four operational leaks — each calculated against your real numbers.
Get Your Free Practice Audit
First name + work email. We send you the full breakdown after — Brett personally reviews every audit before the call.
🔒 HIPAA-aware · No PHI collected · No spam · No credit card
What Kind Of Practice?
Pick the closest match. We pre-fill the next step with industry-typical numbers — adjust anything that's off.
Your Numbers
Pre-filled with industry-typical defaults. Adjust anything that's off — the calculation runs on what's in the boxes when you hit the button.
Number of providers in your practice
DDS, MD, NP, PA combined
3 providers
120
Average inbound calls per day
All calls — appointments, insurance, new patients, billing
100 / day
20300+
% of calls missed during peak hours
After-hours, busy phone, abandoned hold
22%
5%50%
Average revenue per patient visit
Practice average across all visit types
$500
$50$8,000+
No-show rate
Patients who don't show for scheduled appointments
14%
0%40%
Hours/week staff spends on insurance verification + pre-auth
Eligibility checks + auth phone calls combined
8 hrs/wk
060
Patients overdue for recall / follow-up
Patients on your books not contacted in 6+ months
600 patients
05,000+
Hourly cost of front-desk staff time
Wages + benefits load
$22/hr
$15$60
Your practice is leaking approximately
$0
Every month, across four operational leaks
$0 over a full year
Soft cost
$0
Front-Desk Staff Turnover
Industry-typical replacement cost (~$8,000) for a single front-desk staff member, scaled by your provider count. Displayed separately — not included in the main total above. Voice AI absorbs 60–70% of routine inbound (insurance Q's, hours, scheduling), freeing your front desk for high-value patient interactions. Less burnout, longer tenure, fewer replacements.
How this was calculated: L1 is first-year revenue from new patients never acquired (consistent with our other audits — no lifetime multiplier). L2 applies a conservative 40% recovery factor to gross no-show revenue — the middle of the 30–50% range industry studies show for proper SMS confirmation sequences. L3 uses your staff's hourly cost on insurance phone-tree time. L4 assumes a 15% reactivation rate on overdue patients with proper recall outreach. L5 (soft cost, shown separately) is industry-typical front-desk replacement cost scaled by provider count — your practice's actuals may vary. We'll calibrate exact numbers during your free 15-minute discovery call.
14-day free trial, no card required. Choose a 24- or 36-month plan after — we lock your rate for the full term.
— How Zaptask Fixes Each Leak —
Live today features running on Zaptask right now ·
Q3 2026 roadmap features — ask Brett about early access during your discovery call
L1 · Missed Calls
Voice AI answers every call. Within 2 rings. 24/7.
✓ Strongest live match
LiveMissy AI on 937-629-8046 answers every inbound call, captures new-patient intake, books appointments via your scheduling rules, and triages clinical calls with priority flags. HIPAA-aware multi-tenant architecture. Already running this exact pattern across 20+ industries on the platform today.
L2 · No-Shows
24-hr confirmation + 2-hr SMS reminder — both live
✓ Strongest live match
LiveAI SMS Assistant fires 24-hour and 2-hour reminders to every booked patient. Appointment Reminders runs the day-before SMS + morning-of confirmation cadence with easy reschedule. Industry studies show 30–50% no-show reduction with proper SMS confirmation sequences.
L3 · Insurance Burden
Voice AI for routine Q's now — pre-auth automation on the way
LiveVoice AI Receptionist handles routine insurance questions without front-desk involvement — "Do you take Aetna?", "What's my copay?", "Is this covered?" Patients get answers immediately, your insurance desk works real claims.
Q3 2026 · Early accessInsurance Pre-Auth Automation — auto-handles the 15–30 minute pre-auth phone tree per case. Payer calls placed, hold time absorbed, approval/denial captured to the patient record. Ask Brett about early access on your discovery call.
LiveEmail Sequencer runs automated recall campaigns at 6/12/18-month intervals. AI SMS Assistant handles hygiene/follow-up reminders and same-day reply-to-book flow. The list works itself between visits.
Q3 2026AI Recall Risk Scoring — predicts which patients are at-risk of falling off recall before they do. Prioritizes the hygiene coordinator's outreach list daily. Highest-ROI roadmap feature for dental; applies to medical preventive-care drift too.